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HealtHIE Nevada Hires New Executive Director

Michael GagnonAfter an extensive search search for the right candidate, HealthInsight Nevada today announced the hiring of Michael L. Gagnon, CPHIMS, as executive director of HealtHIE Nevada, the statewide health information exchange (HIE), managed by HealthInsight. Gagnon will take over the role on August 1.

“Michael Gagnon brings 35 years of experience using technology to solve health care problems to HealtHIE Nevada,” said Deborah Huber, HealthInsight Nevada’s executive director. “He will be vital in the continued development of the state’s health information network.”

As executive director, Gagnon will be primarily responsible for the successful execution of the HealtHIE Nevada management contract, working in partnership with the board of directors. He will direct day-to-day operations for contracts and projects, lead all strategic planning activities and goal development, serve as chief spokesman for the HIE, and work with legislators and regulatory agencies to promote a healthy community.

Gagnon most recently served as chief technology officer for Vermont Information Technology Leaders, Inc. (VITL), a nonprofit organization centered in the Burlington area, where he was responsible for establishing the company’s technical vision and leading all aspects of technology development. He led VITL in the development of a statewide clinical data warehouse that serves the needs of health care organizations, patient-centered medical homes and accountable care organizations. He was also responsible for research and development, security and special projects.

He was also president of Health Information Exchange Partners, LLC, a private health care technology consulting firm, and he has been involved with several HIE projects in Vermont, New York and Michigan, including serving as the lead technical architect for the state of Michigan to help develop the Michigan Health Information Network operational strategy, governance structure and architecture plan.

Gagnon is co-founder and served as chief technology officer for Vermedx, Inc., a developer of clinical decision support systems that manage information on chronically ill patients. For more than a decade, he worked with Fletcher Allen Health Care in a variety of technology and informatics positions. In addition, he also spent several years at the Mayo Clinic in Minnesota as a sales manager and lead analyst.

Michael earned his Bachelor of Science degree in computer science from Worcester Polytechnic Institute and achieved the Certified Professional in Health Information Management Systems (CPHIMS) certification from the Health Information Management Systems Society (HIMSS).

View all news articles on healthienevada.org.

New Online Training Course

Here at HealtHIE Nevada, we are working continually to improve your experience with the HIE and to ensure the security of the data available through it.

Our new online training course was launched recently, titled HIE Policy Course. This course was created to teach users about our privacy and security policies prior to accessing the upgraded HIE Web Access platform. This course will also train users on the importance of protecting patient health information, preventing unauthorized access and how privacy and security policies impact user behavior in the exchange.

To learn more about the HIE Policy Course or the HIE-Learning Portal, feel free to contact Training Specialist Charlette Frost at HIElearning@healthinsight.org or (702) 777-8380.

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HIE as a Money Saver

New research shows health information exchanges cut down on redundant and unnecessary medical tests by giving physicians access to a patient’s current medical history. Eliminating such redundancies lead to significant cost-savings, to the point where researchers estimate Medicare could save $63 million annually in outpatient therapeutic procedure costs.

The study, co-authored by fellows at State University of New York, Brookings Institution and University of Connecticut, evaluated data from a regional HIE in western New York. The authors limited their scope to procedures performed in the physician’s office, diverging from previous studies that have focused on the emergency department.

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Employee Spotlight – Kevin Kelly

How well do you know the HealtHIE Nevada staff? We’d like to think we have some of the most talented and interesting folks around! In this Employee Spotlight, we cornered our unflappable account manager, Kevin Kelly.

What is your title and what do you do for HealtHIE Nevada?

My title is account manager. I engage in sales/outreach, as well as developing and managing relationships with some of our key accounts.

What did you do before coming to HealtHIE Nevada/HealthInsight?

I’ve worn a bunch of hats. I was in entertainment for a long time—I got to work with my wife as a producer on a project immediately before joining HealthInsight. Before that I sold cars. Before that I was a product support specialist for Disney Interactive (the video game company for Disney). I was a barista at Starbucks at one point.

What is the most rewarding part about your job; what makes it all worthwhile?

Sometimes it gets lost in the day-to-day grind, but we have the opportunity to affect people. We help doctors deliver better care. We help them save and improve quality of life.

What is something you are excited about in the future of HealtHIE Nevada?

The sky’s the limit when it comes to the HIE. Right now it’s a data repository and delivery platform – which is essential. But the potential on the analytics side can’t be overstated. In all of that data are connections and patterns nobody has thought of. The causes and cures for diseases and conditions are in that data.

Tell us a little about your hobby/hobbies?

I’m a media geek and a gearhead. Old habits die hard. I keep up with politics, entertainment, and science news.  I also love to tinker around the house – I recently installed some WiFi enabled light switches in my house.  My wife rolls her eyes and asks “do we need that?”  Then a week later she remarks how cool it is to turn things on and off from her phone.

How do you keep a healthy work/life balance? 

I don’t know that I do. Although we live in one of the most beautiful places I’ve ever been. Hiking in Red Rock Canyon, or even just walking my dogs with my wife in the morning or late evening—the sunrises and sunsets here are spectacular.

What’s your favorite movie and why?

Field of Dreams. I always lose it at the end when Kevin Costner says “Dad, you wanna have a catch?”  I’m tearing up right now as I type this. Close second is Joe vs. the Volcano—the first movie Tom Hanks and Meg Ryan worked together on.

What’s something about you few people know? 

I used to work for the CIA. Wait…no, that was Chuck Barris. I was an assistant for the Chairman of the Miss America Pageant from 2007-2010. Those were the years it was held in Las Vegas. I never got the chance to go.

Anything else you’d like to add about yourself?

Taurus, married, two kids from a previous marriage, two dogs from my current marriage. My son JUST graduated from high school.

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Tips on Retrieving Your HIE Password

One of the benefits of using HealtHIE Nevada’s HIE Web Access is the ease and efficiency of being able to update your user account with the new self-service account maintenance functionality. In addition to the practicality of self-service, it also saves you time by eliminating the need to contact the HealtHIE Nevada Support desk for something as simple as retrieving your password. You can make changes to your account anytime from anywhere.

The self-service feature allows you to recover account information in addition to:

  • Unlocking your account
  • Retrieving your username
  • Retrieving or resetting your password
  • Resetting your security questions
  • Updating your account profile

Things to remember when creating or changing your password:

  • Optum ID passwords must be a minimum of eight characters longs and must include one uppercase letter, one lowercase letter and one numeric character
  • Passwords cannot include spaces
  • Passwords cannot include the ampersand symbol (&)
  • Passwords cannot include your user name

Of course, if you have issues with your account and need assistance, you can always contact HealtHIE Nevada support at HIESupport@HealthInsight.org or via the support page of our website.

View all news articles on healthienevada.org.

User Group Meeting to Focus on Direct Messaging, Consent

In response to participant input, the September HealtHIE Nevada User Group meeting will focus on the new Direct Messaging features as well as patient consent at the quarterly meeting on September 15 at HealthInsight Nevada.

HealtHIE Nevada staff have been collecting frequently asked questions in order to give users information on the new features, and to address common inquiries.

In addition to in-person attendance, participants will be able to meet online using Adobe Connect.

If you are interested in attending the User Group meeting, please register at http://conta.cc/2cx98ZL. For more information regarding the HealtHIE Nevada User Group, please contact Kristin Cederlind at kcederlind@healthinsight.org or 702-948-0313.

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HIE-Learning Portal Now Includes Direct Messaging Course

The HIE-Learning Portal has grown to over 1,000 users with access to online training for our health information exchange. The users can use this convenient online tool to learn how to search, download, and view clinical patient information in HIE Web Access, and the Portal has also been expanded to offer additional training.

Users can now learn how to use the Direct Messaging services offered by HealtHIE Nevada, including viewing received message and sending messages.

The new HIE-Learning Portal Direct Messaging course includes six modules to introduce users to this exciting new function, including signing in, requesting records, configuring the inbox, and how to triage patient information. This course describes the details from beginning through usage of the Direct Messaging solution using interactive modules and videos to enable a user to successfully navigate the system. After completing the course, users will be able to transition paper processes like faxes to electronic records.

If you are interested in learning more about the HIE-Learning Portal, Direct Messaging or any other course, please contact us at HIELearning@healthinsight.org.

View all news articles on healthienevada.org.

What’s Your Opinion on Health Information Technology?

To help inform Nevada’s efforts in supporting the adoption of health information technology, the Nevada Department of Health and Human Services Division of Health Care Financing and Policy (DHCFP) is seeking feedback from providers, hospitals and other statewide stakeholders.

By completing a brief survey, you will be helping to identify challenges and opportunities in HIT adoption, and will be providing comprehensive information critical to review of the Medicaid Electronic Health Record (EHR) incentive program, and development of future HIT initiatives across the state. In addition, DHCFP is making a longer, more comprehensive survey available to those organizations wishing to go into more detail about their level of EHR adoption at the end of the survey.

Make your opinion heard by completing the survey using this link: https://www.surveymonkey.com/r/N2FQX2X

Survey responses will not be reported individually and will not be considered a commitment of any kind.

Click here for more about the Nevada Medicaid EHR incentive program.

Thank you for your participation. Questions? Contact NevadaHIT@dhcfp.nv.gov.

View all news articles on healthienevada.org.

Five ways support desk tickets help you

The HealtHIE Nevada support desk is designed to enable the support staff to work more efficiently and effectively to meet the needs of our users. To consistently meet the variety of needs of our users, we employ a reliable tickThe HealtHIE Nevada support desk is designed to enable the support staff to work more efficiently and effectively to meet the needs of our users. To consistently meet the variety of needs of our users, we employ a reliable ticketing system that assists the support staff in providing excellent customer service that our users have come to expect.

When the support desk receives a ticket, the issue is automatically logged and assigned a case number, at which point the user will receive a confirmation that their email has been received and the issue has been assigned to one of our specialists. The convenience of having an automated ticketing system helps both support staff and users streamline communication and sends timely updates on the progress of the request.

Here are five ways a support desk ticket helps you:

1. It helps to work more efficiently
Keeping track of all submitted issues in one place allows for quicker response and resolution times. Emails aren’t lost in individual inboxes, and issues can continued to be worked by any of the support staff regardless of the initial assignment. Support staff share the knowledge set for all issues allowing for faster turn-around of future issues.

2. It prioritizes tasks
A ticket system is specifically designed to organize reported issues and keep track of the progress, as different problems require different priorities. When the support specialist can easily visualize all the tickets in the queue, it helps to prioritize their work and important tickets are less likely to fall through the cracks.

3. It helps to tracks repeat issues
Working with many users across multiple health care organizations, it is not unusual to find recurring problems or questions. When this happens, the support specialist can quickly search old tickets, and find the solution to quickly solve the issue based on work done previously.

4. It helps us to multitask
HealtHIE Nevada has a busy support desk, and takes pride in assisting our users in a timely matter. To consistently meet your needs, the support desk prioritizes and organizes all issues as they are submitted, while simultaneously moving forward with issues they are currently troubleshooting. Timely resolution is of the utmost importance and we strive to meet your expectations daily.

5. It keeps all details in one location
When troubleshooting, it is very beneficial to have all the relevant information in one location, cutting down on time the support team would spend searching for applicable information to deal effectively with issues. The time saved translates to faster resolution of a problem for you.

You can contact HealtHIE Nevada support by creating a ticket directly from our website , send an email to HIESupport@HealthInsight.org, or if you prefer, call us at 855-484-3443 and select option 1. We’ll take it from there!

New HIE features highlighted in User Group meeting

On May 19, the HealtHIE Nevada User Group convened for the quarterly meeting at HealthInsight Nevada.

Training Specialist Tom Cooper reviewed the new HIE-Learning Portal and discussed how it can help users to navigate Web Access on their own time, via self-help videos and quizzes.

Project Manager Summer Sweeney presented the new HealtHIE Nevada website and demonstrated the site’s search functions and updated list of HIE participants; and Project Manager Aaron Hubbard led a discussion on direct messaging, an exciting upcoming feature of the HIE.

HealtHIE Nevada’s new direct messaging will offer a standard, secure messaging method, providing efficient point-to-point exchange of timely patient data. Via the direct messaging system, a primary care provider can send clinical data to a specialist to initiate a referral and the specialist can send completed consultation notes and data back to the referring provider.

In addition to in-person attendance, the User Group members were able to meet online using Adobe Connect. In a new development for this series, there were two meeting times available to accommodate the schedules of participants.

The next HealtHIE Nevada User Group meeting will be held September 15. Please contact
Kristin Cederlind at kcederlind@healthinsight.org or 702-948-0313 if you wish to be updated on upcoming meetings.